Key BenefitsProducts

Key benefits of WLR3

No system limit on volumes (removal of order rationing).
No on-going forecasting requirements or associated order priority.
Order handling intelligence resulting in higher automation, lower order rejections and simpler processes.
Single interface for Fulfilment and Assurance.
Regular updates of order progress via KCI’s, (Keep Customer Informed) notifications which will also auto generate a note into ebillz).
Opportunities for new revenue and reduced subscriber churn.
Service will be provided quicker (if line plant is available), with the possibility of switch on within hours.
Allows CP’s to establish new revenue streams by introducing new products and features, (i.e. Non-standard line types or Portacabins).
Services going live substantially quicker by identifying existing line plant and current configuration.
Dialogue Services: These enable a CP to enhance their provisioning and assurance work-flows by using the dialogue services on offer, including knowing what is on a line, what network availability exists, or whether an Openreach engineer appointment is even required.

Provides an opportunity to perform pre-order processing before placing an order.
Provides an opportunity to perform pre-fault processing before registering a fault.
Real time and reliable access to a number of services offered by Openreach.
Access to imported data required for placing an order or fault.
Increase the quality of order, thereby reducing the number of rejections.

Batch transfers of Lines- Ability to provision up to 400 transfers at once.
Full order history on local machine - No 90 days cut off from order history anymore.

Easier fault management
Ability for web based fault assurance- Reporting faults out of hours and giving updates.
Real time access to Openreach engineers diary - book appointments in real-time.
Assurance escalation - Ability to increase revenue and provide quicker fix by giving an earlier fix time.