TestimonialsCustomers
We believe we offer the best customer service in the land but don't take our word for it; here is a snippet of what our customers have been saying about us over the last few months.
All staff that I have dealt with at Shaftesbury have given outstanding service. In fact, I would go as far as to say that Shaftesbury are the best company for customer service that I have ever encountered. Efficient, friendly and thorough.
- Hazel Reeve
Outstanding customer support, phones answered quickly, friendly staff and knowledge of problems quickly obtained and dealt with. The staff are a credit to the company, and should be looked on as the example to be aimed at by other companies. A very pleasant experience and complete satisfaction.
- Chris Caudle
- Managing Director
Paul has made the move from Oak to ebillz a very smooth transition and is very helpful and always able to help on any issues that arise during these early days with Shaftsbury The whole move has been so much easier than I could have hoped for.
- Ian Boyne
-Managing Director
I am more than satisfied with every member of your technical service department. I think I have spoken to them all at one time or another and the help they provide is exceptional. Congratulations on a great team.
- Jose Antonio Herrera
I have to say the service has always been excellent at Shaftesbury, especially about this (BT daily CDR's) fault which Denise did guide me through the problem and got resolved within a few minutes.
- Shahram Bagherzadeh
-Managing Director
The change to eBillz has delivered everything we hoped it would, and more. We are far more productive, and effective, and are starting to make full use of the other non-billing facilities such as the CRM and Credit Control functions.
- Mark Green
-Managing Director
Shaftesbury’s ‘service as expected’ is ‘very good service’ by anybody else’s standards.
- Will Cave
Excellent response, as usual. - Dave Emsley
The usual excellent service was received. No hanging on pressing option 1 etc. Nice for phone to be answered by a person rather than automation.
- Michele Barker-Brown
Every time I deal with Shaftesbury it is always a pleasant experience and everyone is very professional and always solve my problems, keep up the good work.
- Gareth McLaughlin
Your team are fantastic and provide an excellent service. Always know the answer to any question immediately, very patient. We are very confident when using ebillz because we know if anything does go wrong one of your team will rectify it in no time at all always in a polite and calming manne.r
- Naomi Clark
I liked the fact the feedback was done through one person and I wasn’t passed around the houses to get the issue fixed.
- Allan Wilson